Shipping, Payment & Returns
Payment
We accept debit, credit card, and Interac e-Transfer.
Credit card. A 2.5% surcharge applies to credit card orders over $1,000, in line with standard payment processing costs on larger orders.
Interac e-Transfer. Send payment directly using the details provided at checkout; your order ships once payment is received.
Debit. Available for in-person orders and pickups at our Thamesford, Ontario location.
Shipping
Parcel shipping. Smaller items — hand tools, brakes, individual ladder accessories — ship by parcel carrier. Enter your postal code at checkout for an instant rate.
Freight shipping. Full scaffold systems, frame scaffolding, and racking ship freight. Because these items are quoted based on weight, dimensions, and delivery location, we confirm freight cost directly before your order is finalized rather than showing an instant online rate.
Local pickup. Skip shipping entirely and pick up your order at our Thamesford, Ontario location.
Returns
Scaffolding, ladders, and access equipment — pump jack systems, frame scaffold, REDI Racking, ring lock, and Alum-A-Brake products — are final sale. Hand tools from Midwest and Primeline follow the manufacturer’s standard return policy.
Order minimums
There is no minimum or maximum order — from a single ladder accessory to a full scaffold package, every order is welcome.
Questions about an order
Contact us directly — a real person will walk you through payment, shipping, or return questions specific to your order.
Frequently asked questions
Whether you’re choosing the right ladder for the job, planning a pump jack scaffolding system, or looking for installation guidance, Pro Scaffold is here to help. With years of industry experience and a commitment to quality, safety, and reliable service, we’ve become a trusted source for professional contractors, construction companies, and tradespeople across Canada.
Our full collection of FAQs covers many of the topics we’re asked every day, from product specifications and weight capacities to compatibility, safety requirements, and troubleshooting. If you’re looking for installation instructions, product guides, videos, or technical documentation, be sure to explore our complete Resource Centre for even more helpful information.
Can’t find what you’re looking for? Our knowledgeable team is always happy to answer your questions and help you find the right ladders, scaffolding, or access equipment for your next project.
1. What is the maximum width of the Alum-A-Pole System?
Our system can be linked together horizontally indefinitely. The Alum-A-Scaffs have a male and female end that can be nested on the jack/bench and secured with the Saf-T-Chain. This can be done repeatedly as needed.
2. What is the Alum-A-Pole rate and max weight?
Our system is 2-man/500 pounds rated.
3. Can Alum-A-Pole be used with another manufacturer's equipment?
Do not intermix other manufacturer’s products with Alum-A-Pole Scaffolding, as stated in our instructions. Therefore, in order to assure your safety, parts of our system simply won’t connect properly to other manufacturer’s products.
4. Does Alum-A-Scaff conduct electricity?
Yes. All pumpjack scaffolding systems conduct electricity.
5. What is the maximum height of the Alum-A-Pole System?
The system is approved to a 50′ shoulder working height by OSHA.
6. What is the longest Alum-A-Scaff (walkboard) you make?
Our longest Alum-A-Scaff is 24 feet. We recommend that the poles are no more than 24 feet apart.
7. Does your Saf-T-Net or End Rail System work with another manufacturer's walkboard?
No. Our Saf-T-Nets and End Rails are designed to fit our Alum-A-Scaffs only, and will not attach properly to another manufacturer’s walkboard.